Looking for answers about our Dance Studio Software? You’re in the right place! Below are the most common questions studio owners ask about pricing, features, support, and data security.

 

What is the price of your software?

Our Dance Studio Software is only $40 per month.
There are no contracts, and you can cancel anytime—hassle-free.

Do you offer a free trial?

Yes! We offer a 30-day free trial of our class management software.
No credit card required, and you can explore most features risk-free.

What features are not available during the Dance Studio Software free trial?

During your 30-day free trial of Dance Studio Software, you can access most tools to manage your classes and students. However, some features are not available during the trial, including:

  • Instructor passwords & Instructor View
  • SMS text messaging
  • Emailer
  • Online Client registration system

All other features of Dance Studio Manager are fully accessible during your trial.

What happens to my information after the trial?

If you decide to continue after the trial, you won’t need to re-enter anything — your student records, schedules, and settings will still be there.

This helps you save time and smoothly transition into the full version of the software.

What is the difference between main Admin View and Instructor View?

Admin View: Full access to all Dance Studio Manager features.

Instructor View: Limited access to New Family, Families, Students, their own calendar and classes, roll sheet reports, and the emailer.

Do you offer Online Registration?

Yes! We have a great product called Online Client. We can install Online Client to your DSM as well as integrate it into your website design. Contact us for details!

Do you offer support?

Absolutely. We offer:

Here, you can:

  • Request technical support
  • Post custom work requests
  • Communicate with our team of developers

Do you have a refund policy?

You can cancel your Dance Studio Software subscription at any time — there are no long-term contracts or cancellation fees.

We do not offer refunds for any service period that has already been paid for or used.

This way, you have the freedom to try the software without risk, and only pay for what you use.

? Will you ever access or share my data with anyone?

We will only access your data with your permission when providing support.
We never share your data with third parties—your privacy is a top priority.

Can I import data from another system?

Yes! If your student list is in a compatible format like Excel, we can help you import it directly into the software.

Is my data secure?

Yes! Your data is:

  • Backed up daily, weekly, and monthly
  • Stored in multiple secure locations
  • Easily downloadable via the Tools and Settings menu for local backup

In total, there are five backups of your data, including the live version on the server.

What are your technical support hours?

We operate in Pacific Standard Time (PST) on the U.S. West Coast.

  • Email support: Anytime
  • Phone support: By appointment between 10 AM – 9 PM PST
  • Jobs Forum: Open 24/7 for support tickets and requests

How can I get ongoing help with the software?

You can:

  • Email us directly at info@dancestudiomanager.com
  • Submit requests via our jobs forum
  • Ask questions about setup, custom work, or anything else—we’re here to help!

? Can someone set up the software for me?

Its already done! Once you sign up for your free trial, the system is ready to use.
If you have questions or need help, our team is just a message away.

❓ Don’t see your question here?

No problem! Contact us directly at info@dancestudiomanager.com
Or visit our Jobs & Support Forum: jobs.dancestudiomanager.com