The Unapplied Payments reports allows you to find in payments that have not been applied to a charge. Two main reason you might have a payment “floating” that is not applied to a charge:
- A payment was previously applied to a charge, but then the charge was deleted, or the amount of the charge was edited.
- A payment was added to a client’s account without applying it to a charge.
In these situations, a client’s account will show a credit until the payment is applied to a charge:
You can see in the above example that Mark Lee has a credit of $100 that has not been applied. If you click on the $ icon on the right side, you can see his ledger as shown below.
As you can see he has two charges totaling $149, and a payment of $100. If you click on the small box on the right side, you can apply the credit to the charge, and you will be asked to confirm:
After confirming you will see that the payment has been applied, and the box has been checked.
However, you can see he still owes $49. You can use the Outstanding Balances Report to find clients who still owe money.