You can set the system up so that if someone doesn’t show up to class or cancels too late, the system will charge them a fee that is some percentage of the price of the class. Many studio owners prefer there be some penalty for not attending, but they don’t want to charge full price. Under Settings > Fees and Discounts, near the bottom you will find the Cancellation Fee section.

As you can see below, first you need to set the “Enable Cancellation Fee” to Yes. Then you need to assign Cancellation Fees to a Charge Category. You can see you can also set the “Delay before charging Lesson Cancellation Fee”, and the system will automatically charge the fee. This can be useful in the case the student had a very legitimate excuse (sudden illness, death in the family), and you might want to wave this. In the example below you can see that the system is setup to create a Scheduled Payment that will automatically be charged to their credit card, and it will charge 80% of the class price.

After saving, a new section will appear where you can add specific charge policies based on the member category. Click Add New and you will see a dialogue box as shown below:

As you can see above, Bronze Members will have to pay a $15 fee for a No Show. However, they are granted 3 Free Cancellations per year. You can create different fee structures based on the member type, and as you add them, new line items will be created as seen below: