1. Description of Service

Dance Studio Manager provides software and related services for dance studio management. DSM may include features for class scheduling, registration, student and family management, attendance, billing, payment processing integrations, recurring payments, messaging, email, SMS, push notifications, staff access, client portals, reports, mobile apps, and related administrative tools.

We may update, modify, improve, add, or remove features from time to time. We may also discontinue or change parts of the service when needed for security, maintenance, compliance, business, or technical reasons.

2. Studio Customers and End Users

3. Accounts and Access

To use certain features of DSM, you may need to create an account or be given access by a Studio Customer. You agree to provide accurate, current, and complete information and to keep that information updated.

You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. You agree not to share your password or allow unauthorized users to access DSM through your account.

You must notify us promptly if you believe your account has been compromised or if you become aware of unauthorized access to DSM.

Studio Customers are responsible for managing their own users, staff permissions, access levels, passwords, exported files, downloaded reports, and devices used to access DSM.

4. Acceptable Use

You agree to use DSM only for lawful business and personal purposes related to dance studio management and related activities.

You may not use DSM to:

• Violate any law, regulation, contract, or third-party right
• Upload, transmit, or store unlawful, harmful, abusive, harassing, defamatory, obscene, fraudulent, or misleading content
• Send spam, unauthorized marketing, or unlawful email or SMS communications
• Upload viruses, malware, scripts, or other harmful code
• Attempt to gain unauthorized access to DSM, other accounts, servers, networks, or data
• Interfere with or disrupt the operation, security, or performance of DSM
• Reverse engineer, copy, resell, sublicense, or exploit DSM except as expressly permitted by us
• Use DSM to process information you do not have the right to collect or use
• Use DSM in a way that creates unreasonable load, security risk, or legal risk for us or other users

We may suspend or restrict access if we believe DSM is being used in violation of these Terms or in a way that creates risk to the service, our customers, or third parties.

5. Studio Responsibilities

Studio Customers are responsible for their own business operations and legal compliance when using DSM. This includes responsibility for:

• Collecting only information they are authorized to collect
• Obtaining any required consent from students, parents, guardians, staff, or customers
• Managing children’s information appropriately
• Maintaining accurate studio, student, family, billing, and class records
• Configuring DSM settings appropriately for their business
• Managing staff access and permissions
• Protecting exported reports, downloaded backups, and local files
• Complying with privacy, children’s privacy, payment, tax, accounting, consumer protection, email, SMS, and other applicable laws
• Responding to privacy, deletion, access, correction, or data export requests from their own customers
• Reviewing and following the terms of any third-party services used with DSM

DSM provides tools to assist Studio Customers, but each Studio Customer remains responsible for how it uses those tools.

6. Privacy and Data Protection

Our collection and use of personal information is described in our Privacy Policy and GDPR and Data Protection Information page.

In many cases, DSM processes personal information on behalf of a Studio Customer. In those cases, the Studio Customer generally controls the information and determines how it is collected, used, retained, corrected, deleted, or disclosed.

DSM may process information as needed to provide, host, secure, maintain, troubleshoot, improve, and support the service.

Studio Customers are responsible for ensuring that they have the appropriate rights, notices, permissions, and legal bases to enter, upload, store, or process personal information in DSM.

7. Customer Data and User Content

“Customer Data” means information, records, files, messages, photos, notes, payment records, student records, staff records, class records, attendance records, and other content entered into DSM by or on behalf of a Studio Customer or End User.

As between DSM and the Studio Customer, the Studio Customer retains ownership of its Customer Data. You grant DSM the limited right to host, store, transmit, display, process, back up, and use Customer Data as needed to provide and support the service, comply with these Terms, maintain security, and meet legal obligations.

You are responsible for the accuracy, legality, quality, and appropriateness of Customer Data entered into DSM.

8. Payments, Billing, and Studio Transactions

DSM may include tools that allow Studio Customers to charge students, parents, guardians, or customers for tuition, classes, memberships, merchandise, events, fees, or other items.

Studio Customers are solely responsible for the products, services, pricing, refunds, cancellations, disputes, chargebacks, taxes, and customer service related to their own transactions.

Dance Studio Manager is not a party to transactions between a Studio Customer and its students, parents, guardians, or customers.

9. Payment Processing

Studio Customers are responsible for maintaining their own merchant accounts, complying with payment processor rules, handling refunds and chargebacks, and ensuring that payment-related settings are configured correctly.

10. DSM Subscription Fees

Studio Customers agree to pay all subscription fees, service fees, usage fees, setup fees, support fees, app fees, or other charges agreed to with DSM.

Fees are due according to the billing terms provided at signup, in an order form, invoice, written agreement, or other applicable billing arrangement.

Unless otherwise stated in writing, fees are non-refundable. We may change our fees or billing terms by providing notice through our website, email, invoice, account notice, or other reasonable means.

Failure to pay fees when due may result in suspension or termination of access to DSM.

11. Communications, Email, SMS, and Push Notifications

DSM may include tools for sending email, SMS, in-app messages, push notifications, reminders, alerts, invoices, statements, class updates, and other communications.

Studio Customers are responsible for determining when and to whom communications are sent through DSM. Studio Customers are also responsible for obtaining any required consent and complying with applicable email, SMS, telemarketing, privacy, and consumer protection laws.

End Users may receive communications from their studio through DSM. Requests to stop or change studio communications should usually be directed to the Studio Customer.

DSM may also send service-related communications, account notices, support messages, security alerts, billing notices, and other administrative messages.

12. Mobile Apps and App Stores

DSM may be accessed through mobile applications for iOS, Android, or other platforms. Your use of mobile apps may also be subject to the terms and policies of the applicable app store, device manufacturer, operating system provider, or mobile platform.

Mobile features may vary by device, operating system, studio configuration, and app version.

13. Third-Party Services and Integrations

DSM may connect to or rely on third-party services, including payment processors, email providers, SMS providers, hosting providers, data centers, analytics tools, security tools, app platforms, calendar tools, website plugins, and other integrations.

We are not responsible for third-party services that are not controlled by DSM. Third-party services may change, suspend, fail, impose limits, or modify their terms. Those changes may affect DSM features that depend on them.

Studio Customers are responsible for reviewing and complying with the terms and policies of third-party services they choose to use with DSM.

14. Security

We use reasonable administrative, technical, and physical safeguards designed to protect DSM and the information processed through the service.

No system can be guaranteed completely secure. Studio Customers and users are responsible for using strong passwords, limiting account access, protecting devices, reviewing staff permissions, safeguarding exports and reports, and notifying us promptly of suspected unauthorized access.

We may access accounts, logs, settings, files, or Customer Data when reasonably necessary to provide support, troubleshoot issues, maintain security, investigate abuse, comply with legal obligations, or enforce these Terms.

15. Support

We may provide support through email, website forms, help documentation, remote assistance, or other channels. Support availability, response times, and scope may vary based on the customer, subscription, issue, and business needs.

We may use information provided in support requests to troubleshoot issues, improve DSM, train support staff, document known problems, and maintain service quality.

16. Intellectual Property

DSM, including our software, website, mobile apps, designs, interfaces, code, databases, documentation, logos, trademarks, service marks, graphics, and related materials, is owned by Dance Studio Manager or its licensors and is protected by intellectual property laws.

These Terms do not transfer ownership of DSM or any DSM intellectual property to you.

You may not copy, modify, distribute, sell, lease, sublicense, reverse engineer, decompile, or create derivative works based on DSM except as expressly permitted by us in writing or as allowed by applicable law.

17. Feedback

If you provide suggestions, ideas, requests, comments, or feedback about DSM, you grant us the right to use that feedback without restriction or compensation. We may use feedback to improve, modify, market, or develop our products and services.

18. Availability and Changes to the Service

We work to keep DSM available and reliable, but we do not guarantee uninterrupted, error-free, or always-available service.

DSM may be unavailable due to maintenance, updates, outages, hosting issues, internet problems, third-party service failures, security events, emergencies, or other causes.

We may modify, suspend, or discontinue features or services at any time. When practical, we may provide notice of significant changes, but we are not required to provide advance notice for every update, fix, security change, or operational adjustment.

19. Termination and Suspension

We may suspend or terminate access to DSM if:

• Fees are not paid when due
• These Terms are violated
• Use of DSM creates security, legal, operational, or reputational risk
• We are required to do so by law, court order, payment processor, hosting provider, or other authority
• A Studio Customer requests removal of a user
• A subscription ends or is cancelled

Upon termination, your right to access DSM will stop. Certain provisions of these Terms will continue to apply after termination, including provisions related to payment obligations, intellectual property, privacy, data retention, disclaimers, limitation of liability, indemnification, and dispute resolution.

20. Data Export and Retention After Termination

Studio Customers are responsible for exporting any needed records before ending service, where export tools are available.

After termination, DSM may retain Customer Data for a limited period for backup, legal, accounting, security, dispute-resolution, or operational purposes. We may delete or disable access to Customer Data after an account is terminated, subject to applicable law and any written agreement with the Studio Customer.

Backups and logs may continue to contain information for a limited period until they are rotated, overwritten, or no longer needed.

21. Disclaimers

DSM is provided on an “as is” and “as available” basis.

To the fullest extent permitted by law, we disclaim all warranties, whether express, implied, statutory, or otherwise, including warranties of merchantability, fitness for a particular purpose, title, non-infringement, availability, accuracy, and reliability.

We do not guarantee that DSM will be uninterrupted, error-free, secure, or compatible with every device, browser, operating system, payment processor, studio workflow, or third-party service.

DSM is a software tool. It does not provide legal, tax, accounting, medical, financial, payment compliance, privacy compliance, or professional advice. Studio Customers are responsible for consulting qualified professionals when needed.

22. Limitation of Liability

To the fullest extent permitted by law, Dance Studio Manager, its owners, employees, contractors, affiliates, and service providers will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for loss of profits, revenue, goodwill, data, use, business opportunity, or other intangible losses.

To the fullest extent permitted by law, our total liability for any claim related to DSM or these Terms will not exceed the amount paid by the Studio Customer to DSM for the service during the twelve months before the event giving rise to the claim.

Some jurisdictions do not allow certain limitations of liability, so some of these limitations may not apply.

23. Indemnification

You agree to defend, indemnify, and hold harmless Dance Studio Manager, its owners, employees, contractors, affiliates, and service providers from and against any claims, damages, liabilities, losses, costs, and expenses, including reasonable attorneys’ fees, arising from or related to:

• Your use or misuse of DSM
• Your violation of these Terms
• Customer Data or other content entered, uploaded, sent, or processed through DSM
• Your violation of any law or third-party right
• Your communications, payment activity, refunds, chargebacks, taxes, studio policies, or customer disputes
• Your failure to obtain required consent or authorization
• Your products, services, classes, events, staff, students, parents, guardians, or customers

24. Governing Law and Dispute Resolution

These Terms are governed by the laws that apply in the jurisdiction where Dance Studio Manager is organized and operates, without regard to conflict-of-law rules, except where applicable law requires otherwise.

Before filing a legal claim, you agree to contact us and attempt to resolve the dispute informally.

Unless applicable law requires otherwise, any legal action or proceeding relating to these Terms or DSM must be brought in a court of competent jurisdiction in the United States, and each party consents to that forum and venue.

25. Changes to These Terms

We may update these Terms from time to time. When we make changes, we will update the effective date above and may provide notice by posting the updated Terms on our website, sending an email, displaying an account notice, or using another reasonable method.

Your continued use of DSM after updated Terms become effective means you accept the updated Terms.

26. Miscellaneous

These Terms, together with any applicable order form, invoice, written agreement, Privacy Policy, and referenced policies, form the agreement between you and DSM regarding your use of the service.

If any provision of these Terms is found invalid or unenforceable, the remaining provisions will remain in effect.

Our failure to enforce any provision of these Terms is not a waiver of our right to enforce it later.

You may not assign or transfer these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, reorganization, sale of assets, change of control, or by operation of law.

Headings are for convenience only and do not affect interpretation.