Dance Studio Manager FAQ
Answers to the questions studio owners ask most often.
If you are comparing features, checking pricing, reviewing trial details, or wondering how support and data security work, this page is the best place to start.
This FAQ is organized by topic so it can grow cleanly over time. If you are looking for something specific, start with the quick links below and jump to the section that fits your question.
Quick answers
- Price: Dance Studio Manager is $40 per month, with no long-term contract.
- Trial: The free trial lasts 30 days and does not require a credit card.
- Online registration: Online Client can be added to your DSM setup and integrated with your website.
- Support: Email support is available, phone support is by appointment, and support requests can be posted in the Jobs & Support Forum.
- Data: DSM only accesses your data with permission for support, and backups are kept daily, weekly, and monthly.
What would you like to do next?
If you are ready to compare DSM with your current setup, the fastest next step is to start the free trial or contact us with your studio’s situation.
Pricing and free trial
What is the price of your software?
Dance Studio Manager is $40 per month. There are no contracts, and you can cancel anytime.
Do you offer a free trial?
Yes. We offer a 30-day free trial with no credit card required, so you can explore most features before making a decision.
What features are not available during the free trial?
During the trial, most of the software is available. A few features are excluded:
- Instructor passwords and Instructor View
- SMS text messaging
- Emailer
- Online Client registration system
All other core features of Dance Studio Manager remain available during the trial.
What happens to my information after the trial?
If you continue after the trial, you do not need to re-enter your information. Your student records, schedules, and settings remain in place so you can move directly into normal use.
Setup and features
What is the difference between Admin View and Instructor View?
Admin View gives full access to all Dance Studio Manager features.
Instructor View gives more limited access, including New Family, Families, Students, the instructor’s own calendar and classes, roll sheet reports, and the emailer.
Do you offer online registration?
Yes. We offer Online Client, which can be installed for your DSM and integrated into your website design.
Can I import data from another system?
Yes. If your student list is in a compatible format such as Excel, we can help import it into the software.
Can someone set up the software for me?
The system is already prepared when you start your free trial, so you can begin using it right away. If you need help, our team is available to guide you.
Support and help
Do you offer support?
Yes. We offer:
- Email support for general questions
- Phone support by appointment
- Access to our Support & Jobs Forum: jobs.dancestudiomanager.com
The forum is a place where you can request technical support, post custom work requests, and communicate with our development team.
What are your technical support hours?
We operate in Pacific Standard Time (PST) on the U.S. West Coast.
- Email support: anytime
- Phone support: by appointment between 10 AM and 9 PM PST
- Jobs Forum: open 24/7 for support tickets and requests
How can I get ongoing help with the software?
- Email us directly at info@dancestudiomanager.com
- Submit requests through our jobs forum
- Ask questions about setup, custom work, or general use
Do you have a refund policy?
You can cancel your subscription at any time. There are no long-term contracts or cancellation fees.
We do not offer refunds for service periods that have already been paid for or used.
Data privacy and security
Will you ever access or share my data with anyone?
We will only access your data with your permission when providing support. We never share your data with third parties.
Is my data secure?
Yes. Your data is:
- Backed up daily, weekly, and monthly
- Stored in multiple secure locations
- Downloadable through the Tools and Settings menu if you want your own local backup
In total, there are five backups of your data, including the live version on the server.
Still have a question?
If you do not see your question here, contact us directly at info@dancestudiomanager.com or visit our Jobs & Support Forum at jobs.dancestudiomanager.com.