Checkout

#Before you begin

• Open Cart and confirm the student, class or item, quantity, dates, price, and required fees.
• Complete missing account or student information before returning to checkout.
• Have any studio-issued coupon, voucher, or gift card available.
• Use only your own permitted payment method. Never send full card or bank details through ordinary email or messages.
• Allow time to read agreements and review future payment dates.

Checkout availability, labels, payment methods, plans, fees, and agreements depend on studio configuration and the items in the order.

#Checkout page at a glance

A checkout can contain the following sections:

1. Your Information — the account placing the order;
2. Order Items — classes, products, packages, memberships, room bookings, fees, and other studio-defined Sales Items;
3. Promotions & Credits — eligible coupons, vouchers, account credit, or gift cards;
4. Quick Poll — required or optional studio questions;
5. agreements or waivers;
6. the order summary;
7. Payment Method and any payment-plan controls; and
8. the final completion button.

Some sections appear only when they apply. For example, Payment Method can be hidden when nothing is due now.

#Confirm the buyer and recipient

1. Review Your Information.
2. Confirm the account name and email.
3. In Order Items, confirm which student or family member receives each item.
4. If the buyer or student is wrong, select Back to Cart or return to the profile before continuing.

Do not submit and then ask the studio to move an order merely because the wrong family member was selected. Eligibility, agreements, class records, purchases, and charges can all be tied to that selection.

#Review every order item

An order can include:

• full class registration, drop-in, or waiting-list-related items;
• registration fees;
• products and inventory variants;
• private-lesson or other packages;
• memberships or subscriptions;
• room bookings;
• gift-card products; and
• other studio-defined Sales Items.

For each line, check the item name, student, season or service date, variant, quantity or units, and price. A line marked as covered by an existing purchase can have a different immediate charge than a newly purchased package.

#Apply promotions and credits

When Promotions & Credits is shown:

1. enter the code under the matching coupon or voucher control;
2. select the apply action;
3. wait for a success or error message; and
4. confirm the summary changes by the expected amount.

A real code can still be ineligible because of expiration, one-time-use rules, class or Sales Item restrictions, registration-fee exclusions, minimums, account eligibility, or an incompatible combination with another discount.

If account credit or a gift card is offered, confirm how much will be applied and how much remains due. Removing an adjustment should restore the expected amount before you continue.

#Answer Quick Poll questions

When Quick Poll appears:

1. read whether the section is marked Required or Optional;
2. answer each required question for the intended person; and
3. review the answers before leaving the section.

These checkout questions are separate from the normal account Questions page. A required unanswered question can prevent completion.

#Complete agreements and waivers

Checkout can require a checkbox acknowledgement, typed information, or a drawn signature.

1. Open Read agreement or the agreement title.
2. Read the full text.
3. Confirm the named signer and student.
4. Complete the requested acknowledgement or signature.
5. If checkout opens a separate waiver page, finish that page and use its return path to resume checkout.

Do not add the same items again after a waiver interruption. Checkout stores a resume marker so the final waiver can return you to the existing order.

Important: The completion button can remain disabled until every required question and agreement is complete.

#Understand the totals

Read the summary from top to bottom. Depending on the order, it can include:

The Grand Total and Amount Due are not always identical. Credit, a deposit, a payment plan, pay-at-studio rules, or later scheduled payments can change what is due immediately.

#Choose the payment path

Only the methods enabled by the studio and supported for this order appear.

#Nothing is due now

The payment section can be hidden and checkout can offer a no-payment-due completion path. Confirm why the amount is zero—such as full credit, a zero-dollar item, or an existing purchase—before submitting.

#Saved card or bank account

Select the intended saved source and confirm its type and last digits. Do not assume the default source is the one you want for this order or future scheduled payments.

#New card or ACH/bank account

Enter details only in the secure fields displayed by the configured processor. Some processors use an embedded frame or a separate hosted page. Follow the displayed return path after completing a hosted step.

#Payment plan

Review the amount due now, number of future payments, dates, amounts, and payment source. A payment plan can create scheduled or recurring obligations beyond today's checkout.

#Pay at studio

When allowed, this can record or receive the order without an immediate online payment. It does not mean the balance has been forgiven. Read the confirmation and Finance page for what remains due.

#PayPal or another external provider

Checkout can return an order whose payment is still pending at the provider. Finish the provider step using the displayed link, then return and verify the final status.

If checkout says online payment initiation is unavailable, no payment was processed through that unavailable path. Follow the studio's message instead of repeatedly selecting the final button.

#Submit once

Before selecting the final checkout action, confirm:

1. account and student;
2. every order item and status;
3. discounts, credits, gift cards, fees, and tax;
4. required poll answers and agreements;
5. Grand Total and Amount Due;
6. payment source; and
7. future payment dates and amounts.

Select Complete Checkout or the displayed final action once. Wait for the confirmation or a specific error. Do not refresh, use Back, close a hosted-payment window, or submit again while the result is still being determined.

#Interpret the result

The confirmation page shows the order status, Order #, placed date, items, summary, Grand Total, and Amount Due. Save the order number when asking the studio for help.

#Confirm it worked

Use the confirmation page first, then review every destination affected by the order:

• Classes for enrolled, waiting, pending, or other class status;
• Purchases for products, packages, memberships, subscriptions, and usage;
• Finance for charges, payments, credit, current balance, and scheduled amounts;
• Gift Cards when a gift card was purchased or attached; and
• Waivers for completed agreements.

One correct page is not always enough. For example, a purchase can exist while payment remains pending, or an order can contain only a registration fee without enrolling the student.

#Troubleshooting

#The final button is disabled

Look for a required Quick Poll answer, agreement, waiver, missing student/account field, unselected payment source, incomplete secure payment form, or an amount outside the chosen plan rules. Scroll through the entire page for an error or required marker.

#A coupon, voucher, credit, or gift card is not applied

Read the displayed eligibility message, confirm the code and order items, and check expiration or account restrictions. Do not submit until the summary shows the intended adjustment.

#Payment was declined

Do not keep submitting the same form. Confirm no paid payment or confirmed order was created, then check the payment details or contact the card/bank issuer as appropriate. The studio cannot safely diagnose full card or bank information sent in a message.

#I returned from a processor but still see Pending

Keep the order number and wait briefly for the documented return/status step. Check Purchases and Finance. Contact the studio before starting a second order if status remains unclear.

#I was sent to Waivers

Complete the pending waiver for the correct signer/student and use the provided return path. Do not rebuild the cart unless the original cart is actually empty after you return.

#Checkout succeeded, but the expected class is missing

Open the order items and determine whether the result was full enrollment, waiting, pending, a drop-in, an item/package purchase, or registration-fee-only. Then compare Classes, Purchases, and Finance and contact the studio with the order number.

#Related articles

• Offer and create payment plans
• How studios review one-time vouchers
• Understand and verify your order result
• Find and register for classes
• Buy items and use your cart
• Waivers
• Finance and payments
• Purchases and gift cards