Book a room and review booking status

#Before you begin

• Sign in to the correct Online Client account.
• Confirm that Room Booking appears in the top navigation or account menu. A studio can hide the feature and can customize the page title.
• Know the date, preferred start time, and required length.
• Review the studio's room-use, cancellation, supervision, equipment, and access policies outside DSM.
• Have an approved payment method ready when the page requires checkout.

The studio must configure the room, its availability windows, booking capacity, allowed lengths, start-time increments, and any purchase item used for checkout.

Important: The current wizard does not include a participant selector. The booking is submitted under the signed-in account. If the reservation must name a particular student or family member, confirm the studio's procedure before continuing.

#Start a booking

1. Select Room Booking.
2. If you opened booking history from the account menu, select Book a Room.
3. Confirm the page shows the five steps: Select Room, Pick Availability, Choose Start Time, Length & Item, and Confirm.

If the page reports that room booking is not enabled or that no rooms are available, stop and contact the studio. Those states cannot be corrected from the Online Client.

#Step 1: Select Room

1. Under Please select a room, review the available room names.
2. Review Capacity when it is shown.
3. Select the intended room.

Capacity describes how many overlapping bookings the studio allows for that room. It is not a participant-count field and does not replace the studio's occupancy policy.

#Step 2: Pick Availability

1. Review the available windows grouped by date.
2. Select the window that contains the full period you need.
3. Continue only after the selected window is highlighted.

The current page loads the next two weeks of configured availability. An availability window can be longer than the booking you ultimately choose.

#Step 3: Choose Start Time

1. Review the start-time choices generated inside the selected window.
2. Select the exact start time.
3. If a capacity count is shown, confirm that the choice still has space.

Start times are separated by the interval configured by the studio. A time can disappear if another booking reaches capacity or if changing the booking length makes that start time no longer fit.

#Step 4: Choose the length and item

1. Under Booking length, select the required number of minutes.
2. Wait for the start-time and purchase choices to refresh.
3. Confirm the selected start time is still correct.
4. Under Purchase item, select the option assigned to the room.
5. Review the item name, description, units, and price.

Changing the length recalculates which start times fit within the availability window. If no purchase item appears, the studio has not assigned an active room-booking item for this room or the item is unavailable.

#Step 5: Review and submit

Review the displayed Room, Date, Start, Length, and Item.

The final action depends on studio settings:

Warning: Add to Cart and Checkout can lead to a charge or payment when you submit checkout. Review the price and complete checkout once. Adding the item to the cart alone does not reserve the room permanently.

If Payment is required to confirm the booking appears, there is no unpaid-request alternative in that configuration. If the page says you can request without immediate payment, Request Booking records a request for staff approval; it is not a confirmed reservation.

#Complete checkout when required

1. Select Add to Cart and Checkout once.
2. In Cart, confirm the room-booking item, date, time, and price.
3. Remove any duplicate or unintended line.
4. Continue to Checkout.
5. Complete required agreements, questions, profile fields, and payment steps.
6. Read the order confirmation before leaving the page.

After successful checkout, DSM Next creates or updates the room-booking record as confirmed and links the related purchase or order when supported by the studio's data structure.

Do not treat a payment attempt, an empty cart, or an email as proof by itself. Confirm the reservation in booking history.

#Review your bookings

1. Open the account menu.
2. Select Room Booking to open booking history, or select View my bookings from the wizard.
3. Find the correct student/account name, room, start, and end time.
4. Review Purchase, Booked/Requested, Approval, and Status.
5. Select View receipt when a linked purchase and receipt action are available.

The current page distinguishes:

• Approved with Booking for a confirmed reservation;
• Pending approval with Request for an unpaid request awaiting studio review; and
• a linked receipt for a confirmed paid record when a purchase is available.

History can include bookings for the signed-in account and related family members. Read the row rather than assuming every reservation belongs to the person named in the header.

#What happens next

• A checkout booking remains in the cart until checkout completes or the line is removed.
• A successful paid checkout records a confirmed booking and links the purchase/order where supported.
• A successful unpaid request records a pending request immediately.
• Configured room-booking notifications may run, but delivery is not proof of approval or payment.
• The booking occupies capacity for overlapping times according to its stored status.

For a request, wait for the studio to approve it. For a paid booking, use the confirmation and booking-history row as the primary evidence of the result.

#Confirm it worked

1. Open Room Booking history.
2. Match the room, date, start, end, and account/student name.
3. Confirm Approved for a completed paid booking or Pending approval for a request.
4. Review Purchases and Finance when checkout was used.
5. Contact the studio if a payment is visible but the booking is missing or pending unexpectedly.

#Troubleshooting

#Room Booking is missing

The studio has not enabled Online Client room booking, has changed its navigation, or has not made the feature available to this account. Contact the studio.

#No rooms are available

The feature can be enabled while no active room is ready for booking. The studio must configure a room and availability.

#No availability appears

The selected room has no configured window in the next two weeks, or the availability data cannot be loaded. Try another room, then contact the studio with the desired date.

#No start time remains

The selected length may not fit, or overlapping bookings may have reached the room's capacity. Return to Pick Availability, choose another window or length, and review the new times.

#Sales items are not assigned to this room

Checkout mode needs an active item mapped to the room. The studio must correct the setup; selecting another unrelated shop item will not create the missing room-booking metadata.

#The selected time is no longer available

Availability is checked again when you submit. Return to the wizard and choose a current time. Do not repeatedly submit the stale selection.

#The booking is in the cart but not in history

The checkout path is not complete. Review the cart and checkout result. If you already submitted payment, check Purchases and Finance, then contact the studio before paying again.

#The history says Pending approval

That row is an unpaid request, not a confirmed reservation. Wait for studio review and do not arrive to use the room until approval is clear.

#The receipt link is missing

Unpaid requests and records without a linked purchase show no receipt. A missing receipt does not by itself cancel the request; review Approval and Status.

#Related articles

• Online Client navigation and account menu
• Buy items and use your cart
• Complete checkout
• Review purchases and gift cards
• View finance and make payments
• Why features and menus can differ