Understand and verify your order result

#Read the status first

The top of the confirmation page shows the result, an Order #, and the placed date.

Important: An order number proves that an order record exists. It does not, by itself, prove that a payment settled or that every requested enrollment was completed.

#Check special notices

Read every notice directly below the status panel.

#Pay at Studio

If the page says the checkout was marked Pay at Studio, the order can exist with a remaining balance. Follow the studio's instructions for payment. Do not interpret this notice as a waived or paid balance.

#Pending PayPal payment

If the order is pending PayPal payment, use Complete payment on PayPal when the link is available. Finish the provider's steps, return to the Online Client, and verify the final result. Opening PayPal is not the same as completing payment.

#Error or success message

Read the full message before acting. When the main status remains pending or failed, a general message should not replace verification in Purchases, Classes, and Finance.

#Review the items

The Items section groups applicable lines under Booking For a student or General.

For each line, confirm:

• the correct student or account;
• the class, lesson, package, product, gift card, or other item;
• the schedule or start information when shown;
• the quantity;
• any Waitlist or other badge;
• whether it says Covered by existing purchase credit; and
• the displayed line amount.

A Waitlist badge means the result is not the same as an ordinary confirmed enrollment. Follow the studio's waiting-list process and check the class record for its current status.

When an item says it was covered by existing purchase credit, confirm the related package or purchase usage rather than expecting a new payment for that line.

#Registration-fee-only result

If the page says Registration Fee Payment, the order covered the registration fee only and did not include class enrollments. Continue to class registration when you intended to enroll a student, then verify the class separately.

#Payment-plan details

An item can show Payment Plan, the first payment, a plan fee, a number of later payments, the recurring amount, and the schedule. Today's confirmed amount does not eliminate the later obligations. Review scheduled or recurring payments after checkout.

#Reconcile the summary

The Summary can include:

• subtotal;
• discount;
• discount coupon or voucher;
• registration, processing, convenience, or additional fees;
• tax;
• gift cards;
• grand total;
• account credit; and
• amount due.

Check reductions and fees line by line. Grand Total represents the calculated order total, while Amount Due can reflect applied account credit. A future payment plan or pay-at-studio balance can require additional review outside this summary.

Save the Order # and the displayed result when anything is unclear. A screenshot can be useful, but hide names, contact information, gift-card codes, and payment details before sharing it outside the studio's approved support process.

#Verify each affected record

Use the confirmation page as the starting point, then check the destination that answers each question.

#Verify a class registration

1. Select View My Schedule or open My Classes.
2. Find the correct student, class, season, day, and time.
3. Confirm whether the status is enrolled, waitlisted, or another studio-defined state.
4. If the item is missing, check the order status and payment record before registering again.

#Verify a product or package

1. Select View My Purchases.
2. Find the item using its date and name.
3. Open its details and review status, expiration, charged amount, paid amount, balance, and any scheduled or used quantity.
4. For a package, confirm that its available uses and eligibility match the intended activity.

#Verify a payment

1. Open Finance > Ledger.
2. Find the related charge and payment.
3. Review the remaining balance and any pending amount.
4. Open Payment Receipt when available.

A row under Scheduled Payments or Recurring Payments and Subscriptions is a future instruction, not a receipt for collected funds.

#If the result is unclear

Do not press Back and submit checkout again simply because a response was slow, the browser closed, or an external-payment window behaved unexpectedly.

1. Open Purchases and look for a new item with the same date and amount.
2. Open Finance > Ledger and look for the corresponding charge or payment.
3. Check My Classes, the schedule, or the relevant booking page.
4. Check the account's email for a confirmation or payment-provider message.
5. Review scheduled and recurring payments when the order used a plan or subscription.
6. Contact the studio with the time, amount, item, student, displayed status, and Order #.

Do not send a complete card number, bank account number, security code, password, or payment token. If the studio confirms that no completed order or payment exists, return to checkout and try again using its instructions.

#Troubleshooting

#The page says Order Received rather than Order Confirmed

The order is not in a confirmed status. Complete any provider step named on the page, then recheck the order, ledger, and affected service. Avoid creating another order while the first result is still unresolved.

#Payment Failed appears, but my bank shows activity

A bank can show a pending authorization that is not a settled payment. Keep the order number and contact the studio. Let the studio and processor reconcile the attempt before you pay again.

#The page says confirmed, but the class is missing

Check whether the item is a waitlist entry or a registration-fee-only payment. Then review My Classes and the correct student's schedule. Contact the studio with the order number rather than enrolling again immediately.

#The total is correct, but my balance is not

The order summary and account ledger serve different purposes. Review charges, payments, credit, pending amounts, and earlier balances in Finance > Ledger. Contact the studio if the order's charge or payment was not applied as expected.

#I did not receive an email

Verify the result in the Online Client first; email delivery is not the transaction record. Check the account email address and spam folder, then ask the studio to review delivery if the in-app records show success.

#I closed the PayPal page

Return to the order result if it is still accessible and use the completion link when offered. If not, check Purchases and Finance, then contact the studio before creating another order.

#I need to change or cancel a confirmed order

Do not assume that removing a class or disabling recurring billing reverses the entire order. Contact the studio about the purchase, enrollment, payment, refund, package use, and future billing that need to change.

#Related articles

• How studios keep Size Systems separate from retail Inventory Sizes
• Complete checkout
• Buy packages, memberships, and subscriptions
• View your account and make payments
• Review purchases and use gift cards
• My Classes and cancellations